Time To Pet
Here at Green Paws Chicago, we’ve noticed our furparents often have some questions about using Time To Pet, the platform we use to manage all our services.
We wanted to help out and make using Time To Pet as easy as possible for everyone, so we put together some top tips and best practices for the TTP platform! We’ll be sharing these tips with all of you over email regularly so everyone feels confident and comfortable with using TTP for all their furbabies’ care needs.
First, we’ll start with an overview of some of the tasks you can use TTP for, as well as a quick tip on Happiness Surveys!
Time To Pet is the cloud-based platform we use to centralize and manage everything related to your pet’s care and wellbeing. Specifically, Time to Pet is used to:
- Manage each of your pets’ details, the details about your residence that we need to know, and all of your specific instructions for us.
- Schedule and track visits, including submitting requests to our Pending Requests Queue to add, move, or cancel visits.
- Manage a recurring weekly or monthly visits template, if applicable to your and your pet’s needs.
- Communicate between you and the W-2 Green Paws employee who will be caring for your pet(s).
- Communicate between you and the Office Team here at Greenpaws Chicago.
- Communicate between the Office Team and field staff.
- View and/or edit all accounting functions, including managing payment methods, generating invoices, sending monthly statements, and processing payments.
TTP HAPPINESS SURVEYS
Did you know that you can complete a Happiness Survey after every visit?
After your Pet Care Specialist completes their visit, you will have the opportunity to complete a Happiness Survey in TTP to rate the visit and provide a short note for any feedback! You can find the link to complete this survey either in your email after your visit, or in the TTP Client App in the Conversation Feed.
We’ve noticed
Many of you marking visits as ‘Pawesome,’ which is fantastic! Happiness Surveys without a note added are not shared with our Pet Care Specialists in order to keep their feeds clean, so if you’d like your Pet Care Specialist to see your great feedback, adding a small note to the Happiness Survey will ensure this feedback is shared.
Licensed, bonded and insured.
We wouldn’t let just anybody into our homes and don’t expect you to, either. We screen our people to make sure they share our love of animals and then check their backgrounds to ensure they are honest. Why? Because you deserve the peace of mind that comes from knowing that only trustworthy professionals are caring for your pet.
About Green Paws Chicago
We are the premier Chicago dog walking, dog sitting, and cat sitting service. With nearly 40 full-time W-2 employees, we cover the largest service territory of any dog walking company or in-home pet care services provider in Chicago. We actively service clients across 36 contiguous ZIP codes and many dozens of neighborhoods across the city.